Operator Case Studies

Read these case studies to find out what other operators are doing about their safety managing systems and managing risk. Find out what's working well for them and why.

Encounter Kaikoura

Communication is the most important aspect to ensure the effective delivery of our health and safety objectives.

Operator Case Studies

Ziptrek Ecotours

Our communication through radios is an essential part of our safety systems and helps us to ensure the safety of the guests in our care.

Operator Case Studies

Splash and Dash

We looked long and hard at what we do and broke it up into small independent parts, and addressed them individually in our manual.

Operator Case Studies

Peel Forest Outdoor Centre

We are particularly proud of the layout and format of our safety management plans. They are easy to update and amend and it's easy for staff to find information that they require.

Operator Case Studies

Otago Polytechnic

We completed our OutdoorsMark in 2010 and we have not stopped developing our safety systems with our permanent and part time staff.

Operator Case Studies

Ngai Tahu Abel Tasman Cluster

Get your team to buy-in, walk the walk, don't blame and celebrate behaviour.

Operator Case Studies

Franz Josef Glacier Guides

The medical disclosure and client briefing and hosting processes works well for our team because our system quickly identifies clients that may have conditions or pre-existing injuries and escalate them to our senior team.

Operator Case Studies

Fat Tyre Adventures

Our approach helps the guide to guide and not be a babysitter on one hand or a medic on the other hand. If things go wrong they can do both roles, but the perfect trip is if they don’t have to do either.

Operator Case Studies

A J Hackett

We allow team leaders on the ground to be sure of operational boundaries, to make the call and to be confident we support them.