COVID-19 operating guidelines

The guidance on this page has been developed in consultation with Government (WorkSafe or Ministry of Health). We will update it as soon as possible when new rules or expectations are announced. 

New Zealand's response to the COVID-19 pandemic includes Alert Levels that tell us what type of businesses can open at which Alert Level. This page gives tourism activity operators specific guidance on how the Government rules apply to them.  

All operators must use a planned and documented approach to managing the COVID-19 risk. This may be integrated into your existing safety plan, however we will refer to it as your 'COVID-19 Safety Plan' or 'The Plan'.

The plan must be specific to your operation and is for you, your workers, and other people who need to know about it. It must be in place before you open for operation. You do not need to send your COVID-19 safety plan to WorkSafe for review, but it must be made available upon request of a WorkSafe Inspector.

Alert Level 3

Other than essential services, business cannot offer services that involve close physical contact. This means that most tourism activity operations are unlikely to be able to open.   

Alert Level 2 - guidelines updated to version 8 on 5 October 2021

Most tourism activity operations can open but will require additional safety procedures.

TIA has worked with operators, WorkSafe and MBIE to create a minimum standard for operating at COVID-19 Alert Level 2.  

All operators who intend to be open for business in Alert Level 2, or have staff on site, must prepare their plans in accordance with this minimum standard. If you cannot meet the minimum requirements you must find another way to operate or you cannot run that part of your business. Although it is titled as tourism activities, it is relevant for activities operated by commercial recreation providers. 

We will update this standard if any minimum requirements change. Please ensure you are using the current version.

Standard for Alert Level 2 operations in tourism activities - Version 8 updated 5 October 2021