COVID-19 operating guidelines

The guidance on this page has been developed in consultation with Government (WorkSafe or Ministry of Health). We will update it as soon as possible when new rules or expectations are announced. 

New Zealand's response to the COVID-19 pandemic includes Alert Levels that tell us what type of businesses can open at which Alert Level. This page gives tourism activity operators specific guidance on how the Government rules apply to them.  

All operators must use a planned and documented approach to managing the COVID-19 risk. This may be integrated into your existing safety plan, however we will refer to it as your 'COVID-19 Safety Plan' or 'The Plan'.

The plan must be specific to your operation and is for you, your workers, and other people who need to know about it. It must be in place before you open for operation. You do not need to send your COVID-19 safety plan to WorkSafe for review, but it must be made available upon request of a WorkSafe Inspector.

Alert level 3

Other than essential services, business cannot offer services that involve close physical contact. This means that most tourism activity operations are unlikely to be able to open.   

Auckland Alert Level 2.5

Social gatherings are limited to 10 people. What does that mean for tourism activities in Auckland?

Tourism activities are a business, they are not a social gathering. They operate in a controlled context with covid safety plans in place.  

You can have a maximum of 100 clients excluding staff. Ensure your Covid safety plan meets public health requirements and follow the advice in the Alert Level 2 guidelines for tourism activities (see below).  

Tourism activities that use several venues, such as tour groups, have additional things to consider. Operators need to do your part to make sure that your clients do not take part in social gatherings of more than 10 people.  Consider where this could happen during the tour and plan how you can help to manage the risk. 

For example:

  • Brief clients before they check-in at a hotel in Auckland and remind them that there are limits of 10 for social gatherings.
  • If you normally stop at unmanaged camp sites where clients could mix and mingle with members of the public, consider how you can help ensure that gatherings will not be larger than 10 people. E.g. client briefings, supervision, or changing your tour to avoid those camp sites.

Otherwise, normal PCBU relationships exist e.g. the hotel or restaurant will be responsible for managing safety while your guests are there, the adventure activity operator will be responsible for managing safety while your guests are with them.

Alert Level 2 - guidelines updated to version 5 on 29 September 2020

Most tourism activity operations can open but will require additional safety procedures.

TIA has worked with operators, WorkSafe and MBIE to create a minimum standard for operating at COVID-19 Alert Level 2.  

All operators who intend to be open for business in Alert Level 2, or have staff on site, must prepare their plans in accordance with this minimum standard. If you cannot meet the minimum requirements you must find another way to operate or you cannot run that part of your business. Although it is titled as tourism activities, it is relevant for activities operated by commercial recreation providers. 

We will update this standard if any minimum requirements change. Please ensure you are using the current version.

Standard for Alert Level 2 operations in tourism activities - Version 5 updated 29 September 2020